UPDATE / Virgin Media’s TV service is being restored after a nationwide outage that begun on Thursday morning, leaving millions without a TV service.
The outage was the result of a power supply issue knocking out the entire cable network’s TV platform, and add-ons such as the mobile TV service Virgin TV Go.
The fault began shortly after 10:30am. Customer helplines and website crashed after subscribers inundated the company with queries and complaints.
By mid-afternoon, the first channels – BBC One, BBC Two, ITV and Channel 4 – were restored. During the early evening, additional services began to come back on-air.
By 8pm, households across the UK were reporting the return of most TV services. Some on-demand services were still impacted. Among the streaming services restored was Amazon’s Prime Video service on channel 205, allowing football fans to access the evening’s live Premier League games.
Virgin has warned subscribers that channels are subject to further interruptions as they attempt to fully restore the service.
Virgin Media says it’s sorry for the inconvenience caused. It hasn’t yet made any statements on potential compensation to viewers.