While newer Freeview TVs and boxes will automatically adjust when the majority of channel changes are made, there are still millions of older receivers in use that are moe difficult to retune.
This page will cover some of the issues that you may encounter on older devices.
I’ve retuned as required, but I can’t restore the channel
There are two possible reasons.
1. How did you retune your device? If your device has an option such as ‘add new channels’ or ‘scan for new services’, the chances are that the device will look for brand new services, rather than restoring existing channels to their proper channel number.
This problem has been noted on older Humax boxes, where a full reset is the only way forward. However, do make a note of any recordings you’ve got set up before you do a full reset.
On other older boxes, you may need to select ‘first time installation’ or ‘factory reset’: this means the original channel list is deleted and set up from scratch.
This isn’t user-friendly and a reason why any device sold these days with the Freeview logo on it is supposed to have a better retuning process than older devices.
2. Sometimes, when a channel moves, it no longer has the same geographical coverage as before.
Not all Freeview channels are available everywhere, and some services have opted to take up a slot on a lower-coverage Freeview multiplex. RXTV will endeavour to highlight such channel moves in its reports to make you aware.
Why are working versions of channels in the 800s and not on the channel number being advertised?
Where a channel has changed frequency, some older receivers will automatically add the new version of the channel in the 800s or even 900s instead of the normal channel number.
So, for example, if you see 4seven on channel 821, or any number in the 800s or 900s, instead of channel 47, that’s unique to your receiver.
On older receivers, a factory reset or first time installation may be the only way to get the channel back on its proper number.
Why am I seeing the wrong regional news on channel 1 / 3?
This is because you are in an area where either
1. Multiple regions can be received and your receiver has selected the wrong region to appear on 1 and 3.
2. Even though you live in one region, you can only get signals from a neighbouring region in your location – perhaps the correct signal is too weak or blocked by hills.
Please see the following guide from Freeview for information on what to do…