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Home»Slow restoration for Channel 4 and 5

Slow restoration for Channel 4 and 5

30 September 2021

Progression to normal service remains slow, but further services have been restored online and on Freeview.

Streamers can now access live streams of most Channel 4 services on All4, although there were still some formatting and sound issues on some channels. Meanwhile on My5, live streams of Channel 5 and Paramount Network are back. Other channels are still subject to disruption.

After spending most of the week off-air, E4+1 has returned to Freeview. And viewers in the East Midlands can now access E4, Film4 and More 4 following the restoration of the feeds that also supply online service All4.

As of Thursday afternoon, most Box Plus Network channels remained affected. 4Music will continue to show The Box until Red Bee Media have been able to reinstate a standalone feed.

Meanwhile, subtitles and audio description feeds remain offline, to the frustration of viewers who rely on the accessibility features.

Red Bee Media apologised once again for the issues which started when fire suppression systems were activated at their broadcast centre in West London. It was unable to provide further information about the cause, while Channel 4 promised to update viewers later with more.

So far this week, the ongoing playout issues have caused a number of problems for broadcasters.

  • Channel 5’s Milkshake strand on Wednesday morning was affected when on-screen graphics could not be removed from live programming.
  • Viewers watching The Great British Bake Off and Married At First Sight complained of sound issues.
  • A number of other programmes have frozen or fallen off air.
  • Film 4 has been unavailable to some viewers in the Republic of Ireland.
  • The BBC has had to live subtitle some programmes instead of using the prepared versions on file at Red Bee Media in London.
  • Programme listings have shown inaccurate or out-of-date information.

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