From next week, Virgin Media O2 will start to increase upload speeds for even more of its broadband customers at no extra cost.
The change affects customers on the M500 or Gig 1 services, but will require customer action.
The boost will see the average upload speed for Virgin Media’s M500 service increase from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to 104Mbps.
Customers on the M100 and M200 have already recently received a speed boost, so won’t get another at this stage.
▶ How to increase your upload speed on Virgin Media O2
From the beginning of June 2023, customers on the M500 or Gig 1 broadband service will need to reboot their Hub by switching it off, waiting 5-10 seconds and switching it on again, or restarting it via the Virgin Media Connect app.
New customers who take M500 or Gig 1 broadband will also be able to enjoy the faster upload speeds, with the increase being applied to these packages as standard.
As a result of this move, Virgin Media O2’s customers will be benefitting from the latest DOCSIS 3.1 Technology which is capable of delivering the faster upload speeds across 100% of the network by the end of this year.
Gareth Turpin, Chief Commercial Officer at Virgin Media O2, said:
“As demand for fast and reliable connectivity continues to soar, we’re boosting upload speeds for millions of our broadband customers at no extra cost. In the last year, we’ve seen record upstream demand on our fixed network as a result of more people regularly working from home, using video calling apps and new advances in gaming, so now more than ever we’re laser focused on offering our customers a service that supports them now and in the future.”