TV channel Quest, plus radio stations Capital and Heart are changing to another Freeview multiplex. Viewers will need to retune or lose the channels shortly.
Quest (channel 12), Capital (channel 724) and Heart (channel 728) are currently being simulcast on both their old and new multiplex frequencies. This is a temporary arrangement until the old copies of the channels are removed.
But most Freeview viewers will need to do a full or automatic retune to continue watching or listening to the affected services.
Due to the way some TVs automatically add services in the background, the new versions of the channels may get stored above channel 800 before you do a full retune. After retuning, the old versions of the channels will appear on channel 790, 791 and 792 until they are finally removed by Freeview.
The reason behind the change is a move by Global, owner of Capital and Heart, to move all their radio services on Freeview to multiplexes controlled by Arqiva. Meanwhile, Quest has moved to fill the bandwidth freed up by the departure of Quest Red+1. This has left a 24 hour slot empty on the ITV owned SDN multiplex.
▶ How can I tell if I am listening to the new or old version of Capital and Heart on Freeview?
The old version of Capital has text that reads ‘Capital’ which then turns into a graphic reading: “95-106 Capital FM. The UK’s No.1 Hit Music station” after a short time. The new version eventually loads a plain Capital logo.
The old version of Heart has the channel’s logo inside a red-ish rectangle. The new version has the channel’s logo without a box.
Quest, Capital, Heart Freeview changes: Technical data for installers
- Channel 12 | Quest multiplex change from COM4/SDN to COM6/ArqB. Old version of Quest will move to the bottom of the channel list (790) if you retune.
- Channel 724 | Capital multiplex change from COM4/SDN to COM5/ArqA. Old version of Capital will move to the bottom of the channel list (791) if you retune.
- Channel 728 | Heart multiplex change from COM4/SDN to COM5/ArqA. Old version of Heart will move to the bottom of the channel list (792) if you retune.
Heart and Capital move from the SDN multiplex ending a 12 year carriage deal with SDN that started in November 2010.