• News
    • Broadcasting
    • Cable
    • Digital Life
    • HD switchover
    • Online
    • Satellite
    • Terrestrial
  • Channels
    • through a TV aerial (Freeview/Saorview)
    • through a satellite dish
      • Freesat channel list UK
      • Sky channel list (UK EPG)
    • through cable (Virgin Media UK)
    • with YouView
      • BT TV Channel List
      • TalkTalk TV Channel List
  • Platform guides
    • Freeview and Freeview Play
    • Freesat
    • Sky
    • Virgin Media
    • YouView
  • Logs and data
    • BBC local radio via Freeview
    • Freeview Updates
    • Freeview regional retune days
    • UHF channels and centre frequencies
  • Guides
    • How to manually retune your Sky box
    • What is HbbTV?
Twitter
RXTV infoRXTV info
  • News
    • Broadcasting
    • Cable
    • Digital Life
    • HD switchover
    • Online
    • Satellite
    • Terrestrial
  • Channels
    • through a TV aerial (Freeview/Saorview)
    • through a satellite dish
      • Freesat channel list UK
      • Sky channel list (UK EPG)
    • through cable (Virgin Media UK)
    • with YouView
      • BT TV Channel List
      • TalkTalk TV Channel List
  • Platform guides
    • Freeview and Freeview Play
    • Freesat
    • Sky
    • Virgin Media
    • YouView
  • Logs and data
    • BBC local radio via Freeview
    • Freeview Updates
    • Freeview regional retune days
    • UHF channels and centre frequencies
  • Guides
    • How to manually retune your Sky box
    • What is HbbTV?
Twitter
RXTV infoRXTV info
Home»Digital Life»Ofcom gives Sky deadline to notify end of contract customers
Digital Life

Ofcom gives Sky deadline to notify end of contract customers

19 August 2022

Sky has been found guilty of breaching consumer protection rules by not notifying certain customers that they have reached the end of their contract.

An investigation into Sky’s practices, which has been running since 2020, was closed by the regulator this week with Ofcom finding that Sky has contravened, and continues to contravene rules.

In February 2020, Ofcom introduced a requirement for broadband, mobile, home phone and pay TV companies to notify their residential and business customers when their minimum contract period is coming to an end.

But Sky argued its standalone pay TV services didn’t fall within the scope of the rules and refused to notify those customers. This resulted in Ofcom triggering a formal investigation in December 2020.

Ofcom’s verdict means Sky must take all necessary steps to comply with its regulatory obligations to send end-of-contract notifications to customers. This must commence no later than nine months from now. In addition, Sky was told it must provide Ofcom with a progress report no later than four months from now on the steps it intends to take.

But it may not be the end of the matter:

Sky can choose to appeal. If this occurs, then the timeframes for commencing end-of-contract notifications for pay TV customers will be suspended, pending the outcome of a first instance decision of the Competition Appeal Tribunal.


Iain Hatton, features writer, RXTV

Share:
featured news Regulatory Sky
Previous ArticleGB News under Dubai-based ownership
Next Article New EarthX TV channel testing on Sky

Related articles

Badr 6 satellite off air after failure

8 February 2023

DAZN to offer NFL Game Pass

7 February 2023

2023 FA Cup 5th round games on TV

7 February 2023
Latest
  • Badr 6 satellite off air after failure
  • DAZN to offer NFL Game Pass
  • 2023 FA Cup 5th round games on TV
  • BBC Alba HD launches on Sky and Freesat
  • Paramount+ available on Three mobile plans

RXTV info: Covering the reception and distribution of UK terrestrial TV (Freeview), cable, satellite and connected TV services for users and installers.

Freeview changes

25th January 2023

  • Channel 92 | Together TV+1 has moved multiplexes from COM5/ArqA to COM6/ArqB. The service broadcasts from 0500-0800 via linear TV. At other times, the service streams via the internet on compatible connected devices.

Other Freeview channel updates…

Satellite

BBC HD satellite changes:

Sky customers should contact Sky if they have any questions about their service.

  • BBC RB1 HD, BBC One West HD, BBC One South West HD, BBC One London HD and BBC One Channel Islands HD launches on Freesat 13th February, Sky 14th February.

Regional timetable…

  • Astra 2G, 28.2°E 11171 H (SR 22000, FEC 5/6, DVB-S, QPSK) Wild Earth HD (testing)
  • Astra 2E, 28.5°E 12422 H (SR27500, FEC 2/3, DVB-S, QPSK) BBC national SD services are moving to this transponder.
  • Sky channel 793: Iran International is no longer broadcasting via Sky.

Saorview: Irish DTT  | How to manually tune your Sky box | Sky Glass channel list |  UHF channels and centre frequencies

 

Twitter
  • About
  • Cookie Policy
  • Privacy Statement
© 2023 RXTV Info AIS

Type above and press Enter to search. Press Esc to cancel.