Sky previously announced that it would be closing the app, which was designed to offer extra features to users of a Sky+HD box.
The Sky+ app was removed from the Google Play Store and Apple App Store earlier this spring, meaning it’s no longer available to new users. Some of the functionality of the app was removed at the end of March. At the end of May further functions will be removed.
Sky originally said that “content curation would stop” at the end of May. Now, following feedback from customers, Sky now talks of a “reduction” in curated content.
From 30th May, the top rail of the app will no longer display the latest content from Sky – but users can still browse for content via search, the TV guide or the content sections including Catch up TV and Top picks.
The app was popular with users of older Sky satellite receivers, especially as it added additional accessibility features to users with special needs, including a talking TV guide.
Addressing concerns from subscribers about the closure of Sky+ app, Sky told users:
Your concerns and frustrations have been heard, and we’re working as hard as possible with the relevant teams to ensure that your individual needs are met as effectively as possible.
In the meantime, you can reinstall the app on devices that previously had the app, using the same Google or Apple account.
- On Google Play, go to the account section, press manage apps and device and go to not installed. The Sky+ app should appear in the list.
- On the Apple App Store, press the account icon in the top right, go to Purchases > My Purchases and locate the Sky+ app.
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But beyond this month, the Sky+ app will no longer be supported. This means any bugs/faults that creep in will not be fixed.
In its heyday, the app was used by over 2 million users every month.
Alternatives
However, Sky does have an alternative option. The Sky Go app enables Sky+HD users to schedule Remote Recordings and Downloads from their mobile.
Meanwhile Sky is encouraging satellite subscribers to upgrade to Sky Q or switch to Sky Glass. Older Sky+ (non HD) boxes don’t support recent changes to BBC and ITV services. They can’t receive all ITV regional services and won’t be able to receive BBC channels from early next year.
Marc Thornham