Some Samsung smart TV users have found they need to sign in every time they access the BBC iPlayer on their device.
BBC engineers now believe the issue is caused because of a data storage setting on affected TVs. Where data storage isn’t enabled, the TV can’t remember the sign in details.
To resolve this, viewers are encourage to go to TV Settings > Broadcasting > Expert Settings > HbbTV Settings and enable data storage.
However, the BBC wants to hear from viewers if the problem persists after changing the settings. They are advised to contact iPlayer support with TV model number, system/firmware version and BBC iPlayer System Information.
iPlayer System information can be found in the Settings & Help section of the iPlayer app itself. Within Settings & Help, select Help then System Information.